Policy
Returns, refunds & replacements
Supplements are ingestible products. For safety and quality reasons, claims are accepted only for verified fulfilment or product-quality failures.
Draft carried over from February 9, 2026 · pending legal review
Cases we review
- Product received damaged in transit.
- A defect or integrity issue confirmed on arrival.
- Incorrect product shipped.
- A missing item from a verified shipment.
Not returnable
- Opened or used products returned for taste, preference or buyer's remorse.
- Claims submitted outside the reporting period.
- Return shipments sent without prior approval.
- Customs refusal or non-payment of import fees by the customer.
7-day reporting window
Claims must be submitted within 7 calendar days of the carrier-marked delivery date. Claims submitted after that may be denied.
What to send
- Your order number and the email used for the order.
- A clear description of the issue.
- Photos of the outer box, the shipping label and the affected product.
Email concierge@genesiscore.com.
Resolution
- Approved claims are resolved by replacement or refund, at Genesis Core's election.
- Refunds are issued to the original payment method only.
- Bank and card posting times are outside Genesis Core's control.